ONLINE ORDER RETURN POLICY
(Instore Policies Differ. Please inquire instore.)
NO RETURNS OR EXCHANGES ON THE FOLLOWING:
-Launch Products/Quickstrikes/Hyperstrikes/Raffle Items
-Sale and Clearance Items
-Items purchased with a Discount Code or Free Shipping Promotion
-Items missing the box, hang tags, and other collateral materials.
-Items that have been worn, odorous, damaged, or not in original condition
-All Shipping Costs
Items eligible for an exchange or refund may be exchanged or processed for a refund within 14 Calendar Days of Delivery.
Items for exchange or refund must be UNWORN, UNDAMAGED with all tags and collateral material included.
Items purchased at a Physical STNDRD store must be returned to a physical STNDRD store.
Shipping Costs are NOT REFUNDABLE. Buyer is responsible for all shipping costs, and will not be refunded.
You may initiate a Refund/Exchange by emailing info[at]stndrdnola.com with your Order Number and brief description of your issue.
Items typically ship the next business day after we receive your order. Occasionally, your order may be delayed due to additional fraud screening.
*Select items not eligible for Free Shipping including, but not limited to, Launch Shoes, Quick Strikes and Shock Drops.
Standard delivery is available via UPS/USPS.
We currently do not ship to U.S. territories or internationally.
Order & Shipping Confirmation
After placing an order, two emails will be sent if a valid email address is provided. The first email confirms your order was placed and will provide an order confirmation number. Once the order has shipped, a second email confirming shipment will be sent. (Please whitelist "info[at]stndrdnola.com" to prevent e-mail spam filters from delaying your message.
Limit one Launch Sneaker, Quickstrike, or Shock Drop per customer/household. Any orders with multiple pairs will automatically be cancelled. Multiple orders placed by a single customer/household will be cancelled. We do not guarantee inventory for any cancelled orders.
No returns or exchanges on the following: Launch Sneakers, Quickstrikes, Shock Drops, Hats, Clothing with Tags Unattached.