ONLINE ORDER RETURN POLICY
(Instore Policies Differ. Please inquire instore.)
Items may be exchanged or processed for a refund within 14 Days of Purchase.
To be eligible for a refund or exchange your item must be unused, unworn, and unwashed condition. Items must also include all original packaging including tags, labels, and other miscellaneous marketing materials.
Several types of goods are prohibited from being returned or exchanged. We also do not accept products that are intimate in nature such as undergarments and swimwear.
Additional non-returnable items:
* Gift cards
* Some health and personal care items
* Launch Product
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately launch product, sale/discounted, and items purchased using a discount or free shipping code cannot be refunded. A Store Credit will be issued in those instances.
To complete your return, we require a proof of purchase.
Refunds (if applicable)
Please contact "INFO[at]STNDRDNOLA.COM" to initiate the process.
We will issue you an RMA # and shipping instructions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Costs are non-refundable.
We cannot Cancel or Alter an order once an item has shipped.
You will be responsible for paying for your own shipping costs for returning your item.
If you are returning footwear, please double box (enclose the shoe box in a shipping box.)
If you are shipping an item we recommend using a trackable shipping service or purchasing shipping insurance. We are not liable for items that are lost, damaged, destroyed in the shipping process.
Any Customer Accommodation made will be charged a 12% restocking charge.
If you have any questions regarding returns, please email us or fill out our contact form.