ONLINE ORDER RETURN POLICY
(Instore Policies Differ. Please inquire instore.)
NO RETURNS OR EXCHANGES ON THE FOLLOWING:
-Launch Products/Quickstrikes/Hyperstrikes/Raffle Items
-Sale and Clearance Items
-Items purchased with a Discount Code or Free Shipping Promotion
-Items missing the box, hang tags, and other collateral materials.
-Items that have been worn, odorous, damaged, or not in original condition
-All Shipping Costs
Items eligible for an exchange or refund may be exchanged or processed for a refund within 14 Calendar Days of Delivery.
Items for exchange or refund must be UNWORN, UNDAMAGED with all tags and collateral material included.
Items purchased at a Physical STNDRD store must be returned to a physical STNDRD store.
Shipping Costs are NOT REFUNDABLE. Buyer is responsible for all shipping costs, and will not be refunded.
You may initiate a Refund/Exchange via the following link: https://stndrdnola.com/apps/return_prime
Items typically ship the next business day after we receive your order. Occasionally, your order may be delayed due to additional fraud screening.
*Select items not eligible for Free Shipping including, but not limited to, Launch Shoes, Quick Strikes and Shock Drops.
Standard delivery is available via UPS/USPS.
We currently do not ship to U.S. territories or internationally.
Order & Shipping Confirmation
After placing an order, two emails will be sent if a valid email address is provided. The first email confirms your order was placed and will provide an order confirmation number. Once the order has shipped, a second email confirming shipment will be sent. (Please whitelist "info[at]stndrdnola.com" to prevent e-mail spam filters from delaying your message.
Limit one Launch Sneaker, Quickstrike, or Shock Drop per customer/household. Any orders with multiple pairs will automatically be cancelled. Multiple orders placed by a single customer/household will be cancelled. We do not guarantee inventory for any cancelled orders.
No returns or exchanges on the following: Launch Sneakers, Quickstrikes, Shock Drops, Hats, Clothing with Tags Unattached.